Refund policy

Refunds:

Refunds are only available for canceled orders. Cancellations are only accepted for regular processed orders (not rush orders) are only refundable up to 14 days before order is due. Any time after 14 days all items are non-refundable and/or credit will not be given. Cancellations/refunds are not given on rush orders.

Due to the nature of the product(s) and personal design customization, we do not offer any refunds or exchanges under any other circumstances. Please take the time to look over all information provided and the FAQ page/tab. If you have questions prior to purchase, please contact hello@daintyandco.com.

Refunds are not given if items are delayed due to the shipping carrier. (Please view the shipping tab for all shipping information). If there are issues with your order, the discrepancy must be reported via email within 24 hours of receiving the order. If the issue or discrepancy isn't reported within the timeframe, Dainty & Co. will not be held responsible.

Unfortunately, we cannot accept returns/refunds on sale items or gift cards. All sales are FINAL.

 

FOR SUPPLIES: Due to the nature of these products only bows are subject to a refund within 7 days after the item has been shipped back and received.TOPPERS AND EDIBLE IMAGES ARE NON-REFUNDABLE.

 

Damages and issues

We strive to make our clients happy and provide the best service possible. Upon taking possession of your items Dainty & Co. is not responsible for any damage occurring to the items during transport, set-up, or any time thereafter. We also will not be held responsible for any acts of nature or other forces beyond our control that may affect the delivery and/or quality of the services described in this agreement.

For shipped items, please take several photos of the damaged goods and start a claim with the shipping carrier. We will assist you the best we can. Unfortunately, receiving a refund from the shipping carrier is not guaranteed.

If there is an issue with your order or the wrong order was received please email us at hello@daintyandco.com or call customer support at (478) 216-7314.